Privacy and cookie statement

This loyalty program was developed by Touch Incentive at the behest of Mascotte. The use of ‘we’, or ‘our’ in this text includes both Mascotte and Touch.

Via the program, privacy-sensitive or personal data are processed. As data controllers, we set great store by the protection of your personal data. For that reason, personal data are secured and carefully processed in accordance with the requirements of the privacy legislation. This entails that we

• Clearly state what purposes we process your personal data for.
• Try to limit the collection of your personal data to personal data that are strictly necessary for legitimate purposes.
• Will first ask you for your explicit consent to process your personal data in cases where your consent is required.
• Take appropriate security measures to protect your personal data and also impose those same requirements on any parties contracted to process personal data on our behalf.
• Respect the right to access your personal data, to have them corrected or erased on request.

In this privacy and cookie statement we explain which personal data we collect and use and for what purpose. We would advise you to read this statement carefully. This statement was last amended on 31-12-2023.

Use of personal data
We do not store data for any longer than necessary to achieve the purposes set out in this statement.

We process the following data:

  • Company name
  • First name and surname
  • Email address
  • Address details
  • Mascotte Points balance
  • IP address
Storage of personal data
Touch does not store data for any longer than necessary to achieve the purposes set out in this privacy and cookie statement.

Disclosure to third parties
The data you provide us with are not transmitted to third parties unless essential in the context of the provision of the service. Unless legally required or permitted, we will not pass on the data you have provided us with to other parties if you did not consent to it. In cases of suspected fraud or misuse, we reserve the right to hand over personal data to the competent authorities.

To enable us to provide you with electronic services, we use cookies. A cookie is a simple tiny file that is transmitted with this website’s pages and is saved to the hard disk of your computer by your browser. This inter alia allows us to facilitate the use of the (web) applications and to analyse user behaviour. You are free to refuse the use of these cookies, but this may affect the (web) applications’ functionality and ease of use.

We only use cookies for the following functional purposes:

• To generate general statistics and gain an insight into how our visitors and readers use our website and newsletters.
• To optimise our services.

We take appropriate security measures to limit misuse of and unauthorised access to your personal data.

 Third-party websites
This statement does not apply to websites hosted by third parties that are linked to our website via hyperlinks. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We would advise you to read the privacy statement of these websites before using them.

Amendments to this privacy and cookie statement
We reserve the right to amend this statement at any time. Any changes will be published on this website. It is recommended that you check this statement on a regular basis so that you are au fait with any changes that have been implemented.

 Access to and rectification of data
If you have supplied us with personal data, you can send us a request to access these data, to have them rectified or erased. Requests of this nature can be submitted via To prevent misuse, we may ask you to duly identify yourself. If your request relates to access to personal data linked to a cookie, you will need to attach a copy of the cookie in question. You can find these cookies in your browser settings. If your data are incorrect, you can ask us to rectify them or to have them deleted.

Data protection authority
We are always at your disposal to help you if you have any complaints in relation to the processing of your personal data. On the basis of the privacy legislation, you are entitled to lodge any complaints about the processing of your personal data with the Data Protection Authority. To do so, please contact the Data Protection Authority.

Contact details
In the event of questions about our privacy and cookie statement, please feel free to send us an email or to give us a call via contact.