Frequently Asked Questions

You can save Mascotte Points every week. For further information go to ‘How it works’, where you will find a detailed description of how you can earn Mascotte Points.

You will find your credit balance in the top right-hand corner in the web shop. Want to have a detailed overview of the Mascotte Points you have saved? Then go to ‘My Mascotte points’.

No, you can only redeem the Mascotte Points you have saved for goods or services in the Mascotte Bonus Program as displayed in the gift shop.

No, the Mascotte Points you have saved are yours only to use.

Orders for one or more products are normally delivered within 4-5 working days. If the product is not in stock and cannot be delivered within the normal delivery period, the Mascotte Bonus Program help desk will notify you by email.

Yes, within a few minutes of having placed your order, you will receive confirmation at the email address you provided.

No, the Mascotte Points by product listed in the gift shop are always inclusive of delivery charges. So, you will not have to pay any extra delivery charges afterwards.

If the product happens to be sold out, we will notify you and send you a similar product with the same or higher specifications. It goes without saying that you can always return the replacement product if it is not to your satisfaction. If all similar products in the same price category are also out of stock, you will be notified that the product(s) you have chosen are sold out and your Mascotte Points will be credited to your account again.

Absolutely. All data are treated confidentially and are never visible to external parties. Neither do we ever share data with third parties.

If your gift is damaged or defective when you receive it, you need to contact our help desk by phone on +31 (0)10-2040231 or by email at without delay.